Industry leading call centre solutions powered by Altitude Software
Altitude video Click on the image to watch the Gartner video describing Altitude's solution.
Altitude IP Contact Centre
Altitude IP Contact Centre offers a flexible solution for distributed sites, running voice over IP and/or TDM natively, while providing you the power of all of altitude uCI™ modules to manage your operations. Based on this platform, your system architecture can be hosted in a data centre, can run on-premises or mix agents-at-home at your will.
Embrace Change: add VoIP, gradually
You have more options available over IP, from agents at home to centralized data servers. You can design your contact centre optimally aligned with your business. If you have a running operation, chances are you want to try VoIP while keeping your TDM solution running, until the transition is successful. This is where we came in: we can replace the “plumbing” while leaving the business applications untouched, so your agents are not affected
Freedom of Choice: mix & match VoIP
You will avoid vendor lock-in from the past. So you want to choose the systems that best fit your needs, and that they interoperate where needed. Altitude IP Contact Centre runs Altitude uCI™ on top of leading Communication Systems like Avaya, Cisco, Nortel, Siemens, or even open source solution asterisk. The beauty with Altitude Software is that you can even have a mixed environment, while using the same desktop, routing, and reporting solution across your sites!
The Future is Now: run on an all IP system
For brand new sites, you can reap the technology benefits from scratch. SIP is the standard of choice, so Altitude vBox has a SIP proxy server that allows you more choices to design your contact centre.
Whether you want to run remotely or on-premises, at home or in the data centre, SIP trunking and SIP recording, more options are possible on VoIP. But the biggest benefit at the end is for you not to focus on the “plumbing”, but rather on your business: you need a cutting edge solution to solve the complexities of managing a contact centre, and that’s where we came in.
Peak Contact chose to use Altitude Software in its state-of-the-art call centres, servicing customers such as Manulife Financial, Equitable Health, Petro Canada, and Ingle International.